Management + NZBusiness December 2018

Inspiring Business leaders

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M2 | | DECEMBER 2018 GET READY FOR 2019 I recently attended an event on artificial intelligence which discussed how business and leaders could make the most of the huge opportunities AI presents. And if the attendance of some 1500 people at the sold-out event was anything to go on, the topic is one that a lot of businesses are very keen to come to grips with. One interesting aspect was that of ethics around AI, of looking after employees and also the legal and regulatory frameworks that should be put in place to protect our privacy in the age of big data. That resonated with me after a recent internet search had targeted ads for the exact thing I had been searching for turning up in my social media feed next time I logged on. I would be interested to get readers' feedback on the ways your business is ensuring your customers data is secured and their privacy is protected. The year has whipped by in a frenzy of global events, that a couple of years ago most of us couldn't really imagine. And there is no doubt that 2019 is likely to be just as eventful. This month we set out to try and gain a glimpse of the issues that business leaders will need to be thinking about as they head into 2019. There are a myriad of issues on the horizon and we're very grateful to the experts who took the time to share their thinking with us. See page 6. This issue we also highlight a shift in company culture at Auckland-based Watercare which is 11 months into a two- year transformation project. It's shifting a precision-based engineering company towards being truly customer centric. See page 15. And our ever-popular columnist Jackie O'Fee turns her eye to the looming work-based Christmas parties. Just how glamorous is too glamorous for a work event? Page 24. I hope 2018 has been good to you and yours and that 2019 will bring more adventure, challenges and all manner of good things. Annie Gray F R O M T H E E D I T O R 3 3 SUSTAINABILITY REPORTING: 10 REASONS WHY ORGANISATIONS FAIL TO DISCLOSE Glossy magazine-style sustainability reports often fail to live up to the hype, neglecting to highlight important issues or address the tough questions. Muhammad Bilal Farooq interviewed 50 experts to find out why the sustainability message is being buried. 10 THE LEARNING NEVER STOPS – EVEN FOR SENIOR LEADERS A number of recent local surveys have found that New Zealand's talent mismatch is growing and that finding skilled employees is of real concern to New Zealand leaders. And it seems that in today's climate everyone is constantly having to upskill themselves, no matter how senior you might be. 15 HOW TO LEAD A SHIFT IN COMPANY CULTURE Auckland based Watercare is 11 months into a two-year transformation project where it is shifting a precision-based engineering company towards being customer-centric in its culture, in how tech enables it and in giving front line staff the right tools and power to act quickly for customers. NZ Management magazine is published by Adrenalin Publishing Limited. It is the officially recognised magazine of the Institute of Management New Zealand. Editorial material does not necessarily reflect the views of IMNZ. Copyright: NZ Management is copyright and may not be reproduced in whole or in part without the written permission of the publisher. Neither editorial opinions expressed nor facts stated in advertisements are necessarily agreed to by the editor or publisher of NZ Management and, whilst all efforts are made to ensure accuracy, no responsibility will be taken by the publishers for inaccurate information, or for any consequences of reliance on this information. NZ Management is an 11 issue magazine. Subscription in New Zealand is $68 (incl GST). Please call us for overseas rates. Enquiries: Adrenalin Publishing Limited, 14C Vega Place, Mairangi Bay, PO Box 65 9092, Mairangi Bay, Auckland 0754, New Zealand. Phone: 09-478 4771, Fax 09-478 4779. Institute of Management New Zealand enquiries to: or IMNZ - Box 6600, Auckland 1141 Vol 65 No 11 • ISSN 1174-5339 (Print), 1179-3910 (Online) EDITOR Annie Gray ADVERTISING MANAGER Leanne Moss ADVERTISING EXECUTIVE Rachel Witberg DESIGN & PRODUCTION COVER IMAGE Gettyimages PROOFREADER George Ward PUBLISHER Cathy Parker CONTRIBUTORS Alisa Bartholomew; Reg Birchfield; John Cooney; Muhammad Bilal Farooq; Kate Kearins; Jane McCarroll; John McGill; Jackie O'Fee; Cathy Parker; Sarah Pearce. SUBSCRIPTIONS & CIRCULATION ENQUIRIES Follow us on

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